Shipping / Returns / Cancellations

SHIPPING POLICY

Domestic Shipping

We ship to addresses within the continental United States. We do not ship to Alaska, Hawaii, or U.S. territories. Orders are processed Monday through Friday, excluding holidays. Please allow 1 business day for processing. Once shipped, standard ground delivery takes 1–5 business days, so most orders arrive within 6 business days of being placed. You’ll receive a shipping confirmation email with tracking once your order leaves our warehouse.

Shipping charges are calculated at checkout based on your order total.

Expedited Shipping

Expedited UPS shipping is available at checkout for an additional $15–$25, depending on package weight. Orders placed by 12:00 PM ET, Monday through Thursday, are processed the same day. Orders placed after the cutoff, or Friday through Sunday, are processed the next business day.

Shipping Delays

Delivery times are estimates. Carriers may experience delays due to weather or other events outside our control. If we’re unable to ship your order within the timeframe stated above, we’ll notify you by email and give you the option to cancel your order for a full refund.

Lost or Missing Packages

If your order hasn’t arrived within 15 days of your shipping confirmation, please email hello@tingedaily.com within 30 days of your shipping confirmation. We’ll work with the carrier to locate your package and, if it can’t be found, we’ll send a replacement or issue a full refund. If tracking shows your package was delivered but you didn’t receive it, please contact us within 7 days of the delivery date. Claims received after these timeframes may not be eligible for a replacement or refund.

Shipping Address

Please double-check your shipping address at checkout. We aren’t responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we’ll issue a refund for the purchase price, less all shipping costs.

International Shipping

We currently ship outside the U.S. to Canada only. Shipping rates and estimated delivery times are shown at checkout. Canadian customers are responsible for any duties, taxes, or brokerage fees charged at delivery. Returns from Canada are subject to a return shipping fee based on the actual cost of the return label, which we’ll confirm by email before sending your label. The fee is deducted from your refund or store credit.

RETURN POLICY

Returns & Refunds

We want you to love your placemats on your own table. If they aren’t right for you, you may return them within 30 days of delivery for a refund of the purchase price, less a return shipping fee based on the number of sets returned:

1 set: $10
2 sets: $15
3 sets: $20
4 or more sets: $25

Return shipping fees for Canadian orders are described under International Shipping above.

Prefer a different design? Instead of a refund, you may choose store credit within 30 days of delivery, less the same return shipping fee. Store credit must be used within one year of the date it is issued.

Try Them at Home

You’re welcome to unwrap your placemats and place them on your table to see how they look in your space. To be eligible for a return, placemats must not have been used with food or drink, washed, or cleaned, and must be free of scratches, residue, and signs of wear. Please return them in their original packaging. Every return is inspected when it reaches our warehouse. Items that show signs of use will not be refunded and may be returned to you at your expense.

How to Start a Return

Email hello@tingedaily.com with your order number and the item(s) you’d like to return. We’ll send you a prepaid return label, and the return shipping fee will be deducted from your refund. Returns sent without our label may not be accepted. Once your return reaches our warehouse and passes inspection, we’ll issue your refund within 5–7 business days. Your bank may take additional time to post it to your account.

Damaged or Defective Items

If your item arrives damaged or defective, please email hello@tingedaily.com within 7 days of delivery with your order number and photos of the damage. We will cover all associated costs, including shipping, and offer you a replacement or a full refund. We may ask you to return the item at our expense.

Sale, Clearance & Black Friday Items

Items purchased on sale, on clearance, or during our Black Friday sale are final and cannot be returned for a refund or store credit, except for damaged or defective items.